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United Airlines: Are You Listening or Pretending?

September 20, 2011, 11:27 am

To begin, I am going to borrow from an outstanding article by Seth Godin. In “Please Complain,” Seth effectively argues that “Acquiring and processing user feedback is a choice.” In the article Seth...

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Ben VS United Airlines – Debunking the Weather Lie

September 19, 2011, 5:04 pm

Ben was on a business trip when United Airlines (United) cancelled his flight home on the pretense of bad weather. In this post, we debunk the weather cancellation argument. Ben spoke twice to Lynn...

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8 Effective Steps to Complaint Resolution – Less the F-Bomb

September 15, 2011, 11:40 am

Cool as a cucumber, Ben videos his misadventures with United Airlines (UA). Unfortunately, after catching UA in a series of lies, Ben loses his cool and drops the F-Bomb. In this post I’ll critique...

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United Airlines update

September 7, 2011, 10:31 am

From the previous article I realize the use of an expletive may not have been the best but I was saying what everyone else felt. I apologize for the profanity. We will be dealing with this matter here...

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Never fly United Airlines… Ever

September 3, 2011, 11:02 am

NEVER EVER fly United Airlines. They lie and break guitars…. Updates: An applogy for the F Bomb Debunking the WEATHER lie augmented reality statement United Airlines are you listening or pretending?...

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